Privacy Policy

1. Introduction

Sultans Automotive Inc. ("we," "us," or "our") is a pre-owned vehicle dealership located in Langley, British Columbia, Canada. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

• Personal Information: Name, email, phone, postal code, and address when you submit forms (contact, financing, trade-in, or service requests).
• Vehicle Information: Vehicle preferences, trade-in details, and financing requirements.
• Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies and analytics.
• Communication Records: Records of correspondence when you contact us via phone ((778) 513-0417) or email (sultansautomotiveinc@gmail.com).

3. How We Use Your Information

• To respond to inquiries about vehicles, financing, trade-ins, and services.
• To process financing applications and communicate with lenders on your behalf.
• To provide information about our inventory, promotions, and services.
• To improve our website and customer experience.
• To comply with legal obligations and protect our rights.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share with:

• Financial institutions and lenders for financing applications (with your consent).
• Warranty providers (e.g., Global Warranty) for warranty services.
• Service providers for website hosting, analytics, and email delivery.
• Legal authorities when required by law.

5. Cookies

Our website uses cookies to enhance browsing, analyze traffic, and remember preferences. You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Under PIPEDA and British Columbia's PIPA, you have the right to:

• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion (subject to legal requirements).
• Withdraw consent for collection or use of your information.

8. Third-Party Links

Our website may contain links to third-party websites (Carfax, Google Maps, warranty providers). We are not responsible for their privacy practices.

9. Children's Privacy

Our website is not directed to individuals under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us